Privacy Policy

Last updated: 3 May 2026

ENGIZ Shipping & Logistics ("ENGIZ", "we") is committed to protecting the privacy of merchants, customers, and recipients who interact with our services. This policy explains what data we collect, how we use it, who we share it with, and your rights — in line with applicable Egyptian law.

1. Data we collect

• Merchant data: trade name, legal name, commercial register, tax ID, phone, email, pickup address.
• Recipient data: name, phone, full delivery address, and any notes provided by the merchant to complete delivery.
• Shipment data: declared contents, weight, declared value, COD status if applicable.
• Technical usage data: IP address, device type, browser, dashboard login logs.
• Location data: couriers' location is collected only during active delivery shifts to optimize routing and confirm delivery.

2. How we use your data

• Operate shipments — pickup, transit, and delivery to the recipient.
• Manage Cash on Delivery (COD) and reconcile settlements with merchants.
• Provide customer service and resolve disputes.
• Send shipment notifications (SMS, email, in-app push).
• Improve our operations and develop our digital products.
• Comply with regulatory requirements set by the Egyptian Postal Authority and any competent legal entity.

3. Who we share your data with

• Couriers: recipient name, address, and phone — strictly to complete delivery.
• Payment & settlement partners: when needed to settle COD funds.
• Regulators: the Egyptian Postal Authority or judicial authorities upon lawful request.
• Authorized technical service providers: hosting and notifications under strict confidentiality agreements.

We do not sell your data and we do not share it with third parties for advertising purposes.

4. Your rights

• Access: request a copy of the data we hold about you.
• Correction: request that we correct any inaccurate data.
• Deletion: request deletion within legal limits (subject to mandatory retention periods for accounting and regulatory reasons).
• Objection: object to specific processing of your data.

To exercise any of these rights, contact us at engiz.delivery1@gmail.com.

5. Cookies

We use cookies essential for site and dashboard operation, and analytics cookies to measure performance. You can manage cookies in your browser settings; disabling some may affect the service.

6. Data security

We apply appropriate technical and organizational measures to protect your data against unauthorized access, loss, or alteration. No internet-based system, however, can guarantee absolute security.

7. Data retention

We retain shipment and financial records for the period required by law for accounting and regulatory purposes, after which they are archived or deleted in line with applicable regulations.

8. Changes to this policy

We may update this policy from time to time. For material changes, we will notify you via the website or your registered email.

9. Contact

• Email: engiz.delivery1@gmail.com
• Address: Banha, Qalyubia — Villas District, St. 5 off St. 4, Villa 143